Are you currently experiencing customer frustrations with service requests not being fulfilled in a timely manner? Other manufactured housing plants are currently reporting service request backlogs of over 70 days, so we have the solution for you and that is Silvercrest’s Silver Start Program!
Our number one priority is keeping our mutual customers happy. With that being said, Silvercrest Homes is extremely excited and pleased to announce that any homes coming offline within the next six months, starting Monday, August 5th, 2024, will include our Silver Start Program at NO COST (This is a $1,200 Value!). This beneficial program will be applied to all HUD homes and Park Model RVs delivered in California. The last production offline date that will include the Silver Start Program will be February 1st, 2025.
What is the Silver Start Program, you say?
This is a homeowner protection program offered by our Silvercrest facility that includes two walkthrough inspections with our knowledgeable factory technicians! First walkthrough is a Pre-Occupancy Inspection and lastly is the homeowner walk through. Please refer to the attached flyer for detailed information on what is included in both walk throughs.
By taking advantage of our Homeowner Protection Program, we will ensure that moving into your new home will be a pleasant and exciting experience - but most importantly worry free.
Pre-Occupancy Inspection
Your retailer will notify Silvercrest to begin the first step of our program once your home is blocked and leveled. Our own factory technician will perform the following inspections:
- Electrical
- Plumbing
- Gas
- Heating Components
- Interior / Exterior Doors
- Paint & Caulking Touch Ups
Any discrepancies with the installation will be noted and sent to the retailer or installer for corrections.
Homeowner Walk-Through
Once the pre-walk is complete, a homeowner walk-through will be scheduled which will instruct the customer on the following:
- Care of Components
- Cabinets & Countertops
- Operations of Heating & Cooling Appliances
- Operations of GFIs
- Smoke Detectors
- Installation of Ship Loose Towel Bar / Paper Holders
Immediately after the walk through, our technician will correct any deficiencies during the inspection. Items that cannot be corrected due to required parts that need to be ordered will be taken care of at a future scheduled appointment.